Following another year in which lettings complaints increased, property ombudsman, Christopher Hamer, is renewing his call for standards to be raised across the lettings industry. In 2011, the ombudsman’s office dealt with 7,641 letting enquiries, with the figure up 26% on 2010. Just over 25% of last year’s complaint enquiries concerned letting agents who were [...]
complaints
Rogue landlord complaints soar
Shelter is urging councils to crack down on rogue landlords, claiming that complaints about serious and potentially life-threatening hazards, such as dangerous gas and electrics, have risen by 25% over the past two years. Having contacted every local authority in England to identify the scale of the problem, the housing charity discovered that there are [...]
Consumer Focus proposes landlord feedback website
The private rented sector is generating too many complaints, according to a new report from Consumer Focus.
The government-backed watchdog names one of the biggest issues as tenants’ lack of knowledge about their landlords, prior to signing a tenancy agreement.
Research suggests that just 15% of tenants are able to find all the information they want about [...]
